*Due to COVID-19, we are experiencing some delays in shipping times and parts availability. Most orders still ship out in less than 24 hours, but some may take longer. If there is a delay with your order, we will contact you as soon as we can. We are doing our best to fulfill every order in a timely manner. If you have any questions, please use the Contact Us page or live chat feature.*
MBRP Exhaust Store prides itself on having some of the fastest order processing and free shipping in the industry. Free shipping applies to all orders over $75 in the Contiguous USA. Due to our vast warehouse options across the country, we are able to get the product you ordered to your doorstep in about 1-3 days, in most cases. When an order is placed, it is quickly processed through a secure, automated system that allows us to remove several steps others must go through in order to ship a package. Due to our lightning fast shipping and processing, it is very difficult and in most cases not possible, for us to cancel an order on in stock items once processed. However, if you place an order and discover you have made a mistake, please contact us and we will do our best to help rectify the situation. Feel free to contact us at anytime regarding your order, but please do not send an email or leave a message saying you would like to cancel an order and expect it to automatically happen. We will get back to you as quickly as we possibly can. Below are some common questions associated with shipping along with our answers. Please feel free to contact us with any questions or concerns you may have.
What shipping methods do you offer?
We ship Ground, Next Day, Two and Three Day Select, as well as Freight (for large items). The options may be limited depending on package size.
Do you offer express/expedited shipping?
We offer Next Day as well as Two and Three Day Select. The options may be limited depending on package size or your location.
How long does it take for a part to arrive at my door?
Most orders are shipped the same day they are placed if ordered before 4PM CST, and are able get to our customers door within 1-3 business days. In some cases a part may take longer depending on the location it ships from or a possible back order. In the case of a long delay or back order, we will contact you as soon as we can to let you know.
Do you ship outside the US?
Yes. We ship to Canada almost daily, and also ship to Australia. Our site will give you an accurate shipping quote to Canada, but please contact us for an accurate shipping quote for Australian orders. No taxes or customs duties are collected at the time of the purchase. You may be charged taxes, duty, and handling fees by authorities in your country at the time of delivery.
Can I track my package?
Yes. We will email you tracking information when your order ships.
What happens if I order the wrong part?
We accept returns of brand new, unused, uninstalled, or defective items within 30 days of purchase. The product must be in original packaging and be accompanied by all the original paperwork. Check out our Return Policy for more details.
If you have any questions about a part you plan to order, please contact us. We’re happy to help.
What happens if you send me the wrong part?
We certainly hope this never happens, but if it does, please contact us immediately. We’ll make it right.
What if the part is broken or damaged during shipping?
Carriers generally have a claim process for this type of issue. Please contact us if damage occurs during shipping, and we can help you through the claims process with the carrier.